I love the internet and the infinite possibilities it offers people like us who do business online. But I also know there is a dark side to the internet world where the bad boys reside with their friends – malware, spam and others. An innocent click can lead you down the wrong path, taking up your time and money to put things right.
As much as the internet is an infinite world where customers may never meet supplier, I think we need to remember the basic moral value called Honesty. A lot of people are actually internet adverse because they have been burnt a few times. Who’s to blame them? There will always be those businesses that use scrupulous means to get a few sales. I hope you will never be one of them.
Do you need quick sales? Are you going to join the bad boys or hold on to your integrity?
A lot of businesses online are in it for a quick buck. Customer relationships means nothing to them, if they sell to you once, they believe another naïve person is just a click away.
If you are starting out in business, do not build a business on promises you cannot deliver. If you can only offer two of your services/product deliveries a month, start with that until you are able to manage your schedule better. Do not book ten deliveries and end up disappointing nine. It will be harder to win them back a second time around.
I believe it is better to have one customer over time with good referrals, rather than 100 customers who never come back. That is what gives business longevity. I delivered a seminar recently and promised to send the presentation notes to those that were interested. After I sent the notes out, I could not believe the responses. Most of them were just surprised that I delivered what I said I would since there was no exchange of money.
Consider this, even if you do not get to see your clients face to face, still maintain honesty in your dealings with them. Deliver on your promises and if you can’t, communicate with them and let them know. They will appreciate you for it.
Being a small business is a challenge in the fast paced world of big businesses, franchises etc. We can’t offer the huge discounts the major chain stores can, but we can offer added value products/services supported with excellent customer service.
You job is to ensure all your products and services have the honesty tag attached to them.
I wish you good success