Commitment to Good Service

As part of my decision to Automate, Delegate and Outsource, I decided to outsource my laundry load to a laundry service.  My first trial went very well, even though I did not know much about how they operate.  I wasn’t sure if I should count the number of items I send it, check it afterwards etc.  Anyway the service has been going very well untill the last weekend when I discovered some clothes were missing.  I wasn’t sure of what could have happened as I expect them to take an inventory before and after washing them.  Anyway I stopped by on Monday to find out if the remaining clothes had been discovered and luckily they were.

What I learnt today as well was that there were four ladies who provide the laundry service on a shift basis.  The lady who attended to me today is always in high demand and I also learnt that people specifically wait for her shift before they bring their laundry in.  Now that got me thinking….even as a laundry lady, you can distinguish your service from others through dedication and perfection of your skills.

Lady A – her customer service was impeccable, I was quite impressed with how attentive she was when I came in for the first time.  She educated me about her services and what they offer.

Lady B – she is just superb, she is not only friendly but also shows you what she has done when you come to pick up your laundry load.  She pays attention to detail and this is evident in the way she handles the clothes.  She folds the clothes with such care, making them wardrobe ready. I was so impressed with her skills.

Lady C – not very attentive and haphazard with her work.  Forgot to pack some of the clothes for pick-up.  Quite careless with her folding and packing.

Lady D – never met her.

So the question I will like to ask you is which one of the ladies are you?  I never thought there was anything extraordinary about a laundry service until last week.  It reminded me that you can distinguish yourself by the service you provide or the products you sell, if you commit to mastering your skills and going the extra mile.

You never know who is watching – so always keep your game on and treat each and every customer like your first.

Enjoy your day.

Temi Koleowo

Business First Steps

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